Governed by the Protection of Personal Information Act 4 of 2013 (POPIA)  ·  Last updated: 26 Aug 2026

 

Who we are

This website is operated by Karina Esterhuizen, a Property Practitioner based in Cape Town, South Africa. In this policy, “we”, “us” and “our” refer to Karina Esterhuizen.

We take your privacy seriously and are committed to handling your personal information responsibly, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

What personal information we collect

We collect personal information only when you provide it to us directly. This may include:

• Your name and email address, when you submit an enquiry or booking request via our contact form

• Your phone number or address, if you choose to provide these

• Payment information, when you purchase the ebook (this is processed by our payment provider and we do not store your card details)

• The content of any messages you send us

 

We do not collect personal information automatically through cookies beyond what Wix, our website platform, requires to operate the site. Wix’s own privacy policy governs how they handle platform-level data.

Why we collect it

We collect your personal information for the following purposes:

• To respond to your enquiries and booking requests

• To process and deliver your ebook purchase

• To arrange and confirm Consultation Session appointments

• To communicate with you about your order or session

• To comply with our legal obligations

 

We will not use your personal information for any purpose other than the one for which it was collected, without your consent.

How we store and protect your information

Your personal information is stored on Wix’s secure servers. We take reasonable steps to protect your information from unauthorised access, loss or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We do not transfer your personal information outside of South Africa except where necessary to use our third-party platforms (such as Wix and our payment processor), which comply with applicable data protection standards.

Who we share your information with

We do not sell, rent or trade your personal information. We may share it with trusted third parties only where necessary to operate our business:

• Wix, our website platform, for the purpose of hosting and operating this website

• Our payment processor (Paystack), for the purpose of processing purchases

• No other parties, without your explicit consent, except where required by law

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry correspondence is generally retained for 12 months. Purchase records may be retained for longer to meet tax and accounting requirements.

Your rights under POPIA

Under the Protection of Personal Information Act 4 of 2013, you have the right to:

• Know what personal information we hold about you

• Request access to your personal information

• Request correction of any inaccurate or incomplete information

• Request deletion of your personal information, subject to our legal obligations

• Object to the processing of your personal information in certain circumstances

• Lodge a complaint with the Information Regulator of South Africa

 

To exercise any of these rights, contact our Information Officer at karina.esterhuizen@gmail.com

Information Officer

Our designated Information Officer is Karina.esterhuizen@gmail.com. You can reach them at:

 

Email:  karina.esterhuizen@gmail.com

 

The Information Regulator

If you have concerns about how we handle your personal information that we have been unable to resolve, you may contact the Information Regulator of South Africa:

 

The Information Regulator (South Africa)

Email: inforeg@justice.gov.za

Website: www.inforegulator.org.za

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect when it was last revised. We encourage you to review this page periodically.

 

2.  Refund and Cancellation Policy

Applicable to: The Renovation Ebook and Consultation Sessions  ·  Last updated: 26 Aug 2026

 

This policy applies to purchases of the ebook RENOVATION: A Survival Guide and bookings for Sessions with Karina Esterhuizen. Please read it before purchasing.

The Ebook — RENOVATION: A Survival Guide

Digital downloads

RENOVATION: A Survival Guide is a digital product. Because it is delivered electronically and accessible immediately upon purchase, we generally do not offer refunds once the download link has been accessed or the file has been delivered.

Technical problems

If you experience a technical problem that prevents you from accessing or opening your purchase, please contact us at karina.esterhuizen@gmail.com and we will do everything we can to resolve the issue promptly, including re-sending your download link or providing the file in an alternative format.

Your statutory rights

This policy does not limit or exclude your rights under the Consumer Protection Act 68 of 2008 (CPA). In particular, where a product is defective or not as described, you retain your statutory rights to a remedy. If you believe you have a valid CPA claim, please contact us at karina.esterhuizen@gmail.com.

Consultation Sessions

Cancellation by you

We understand that plans change. Our cancellation policy is as follows:

• Cancellation 48 hours or more before your session: full refund or rescheduling at no charge, at your preference

• Cancellation less than 48 hours before your session: the session fee is non-refundable, but we will offer one opportunity to reschedule at our discretion, subject to availability

• No-show without prior notice: the session fee is forfeited in full

Cancellation by us

If Karina is unable to attend your scheduled session for any reason, we will notify you as soon as possible and offer either a full refund of your session fee or the next available appointment, whichever you prefer.

Rescheduling

We allow one free rescheduling per booking if requested at least 24 hours in advance. Additional rescheduling requests may be subject to a R200/ fee at our discretion.

How to cancel or reschedule

To cancel or reschedule a session, please contact us by email at karina.esterhuizen@gmail.com as soon as possible, including your name and your scheduled appointment date and time.

Refunds, where applicable, will be processed within 5 to 10 business days using the original payment method.

 

3.  Terms and Conditions

 

Last updated: [26 Aug 2026]

 

By accessing or using this website, purchasing the ebook or booking a Session, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or purchase our products or services.

About us

Karina Esterhuizen operates this website and provides the products and services described on it. We are based in Cape Town, South Africa.

The ebook

RENOVATION: A Survival Guide is a digital publication sold as described on this website. It is provided for personal, non-commercial use only. You may not reproduce, distribute, resell, share or adapt any part of the ebook without our prior written permission.

We make every reasonable effort to ensure the content of the ebook is accurate, practical and useful. However, we do not warrant that it is complete, current or suited to your specific circumstances. Please refer to our Disclaimer for important limitations on the advice provided.

Consultation Sessions

Consultation Sessions are in-person consulting sessions conducted by Karina Esterhuizen at your property in the Cape Town area. The session involves a walk-through of your space and a discussion of your renovation, resale or property plans, based on the information you provide.

Sessions are offered as general practical guidance only. They do not constitute legal, financial, structural, architectural or engineering advice. Please see our Disclaimer for full details.

We reserve the right to decline a booking request at our discretion. Where a booking is declined after payment, a full refund will be issued.

Use of this website

You may use this website for lawful, personal and non-commercial purposes only. You agree not to:

• Use this website in any way that is unlawful, harmful or fraudulent

• Copy, reproduce, scrape or redistribute any content from this website without our written permission

• Attempt to gain unauthorised access to any part of the website, its servers or related systems

• Use automated tools to extract data from this website

Intellectual property

All content on this website, including text, design, copy, layout, the ebook RENOVATION: A Survival Guide, and the Renovation Budget Template, is the intellectual property of Karina Esterhuizen and is protected by the Copyright Act 98 of 1978 and applicable South African law.

Nothing on this website grants you any licence or right to use our intellectual property without our prior written consent.

Third-party platforms and links

This website is built on and hosted by Wix. Purchases may be processed through third-party payment providers. We are not responsible for the practices, content or reliability of any third-party platforms or services.

This website may include links to third-party websites for your convenience. We do not endorse or take responsibility for the content or privacy practices of those sites.

Limitation of liability

To the fullest extent permitted by the laws of the Republic of South Africa, Karina Esterhuizen shall not be liable for any direct, indirect, incidental, consequential or special loss or damage arising from:

• Your use of, or inability to use, this website

• Your reliance on any information contained in the ebook or provided during a session

• Any errors, inaccuracies or omissions in the content of this website or the ebook

• Any decisions made in connection with your renovation, property transaction or other matter, based on our guidance

 

Nothing in these Terms limits liability that cannot be excluded by law, including liability under the Consumer Protection Act 68 of 2008 for defective goods or services.

Governing law and jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any dispute arising from these Terms shall be subject to the jurisdiction of the South African courts.

Changes to these terms

We may update these Terms and Conditions at any time. The revised version will be posted on this website with an updated date. Your continued use of the website after any changes constitutes your acceptance of the updated terms.

Contact

For any questions about these Terms and Conditions, please contact us at karina.esterhuizen@gmail.com

 

4.  Disclaimer

 

Applies to: the ebook, this website and all Sessions  ·  Last updated: [26 Aug 2026]

 

Please read this Disclaimer carefully before purchasing the ebook or booking a session.

General guidance only

The content of RENOVATION: A Survival Guide and of any Consultation Session is intended as general, practical guidance based on personal renovation experience and professional background in property and real estate. It is offered in good faith and designed to help you think more clearly about your renovation or property decisions.

It is not a substitute for professional advice tailored to your specific property, legal situation or financial circumstances.

What our guidance is not

Nothing in the ebook, on this website, or communicated during a session constitutes:

• Legal advice or a legal opinion

• Financial or investment advice

• Structural, architectural or engineering advice

• A guarantee, warranty or assurance of any specific outcome or result

• A recommendation to buy, sell or invest in any specific property

Consult qualified professionals

Every property and renovation is different. We strongly recommend that you consult appropriately qualified professionals before making decisions specific to your property or circumstances, including:

• A registered architect or draughtsperson for building plans and structural matters

• A qualified structural engineer for structural assessments

• A qualified attorney for legal matters, including contracts and property transfers

• A qualified financial adviser for financial planning and investment decisions

• A registered quantity surveyor or builder for accurate cost estimation

Accuracy of information

While we make every effort to ensure the content of the ebook and this website is accurate and up to date, construction costs, regulations, supplier availability and market conditions change over time. We do not warrant that all information is current, complete or applicable in every situation.

References to South African regulations, council approvals, gas installation requirements and similar technical matters are provided in general terms only and should be verified with the relevant local authority or qualified professional before acting on them.

No liability for decisions made

Karina Esterhuizen accepts no liability for any decision made, action taken or cost incurred in reliance on the content of the ebook, this website or any session. The responsibility for all renovation, property and financial decisions rests with you.